Orders can be canceled and refunded at no fee when the request to cancel is made before your order is shipped.

For TV and Monitor Head products:
TV and monitor heads are not available for returns.
For damage during shipment;
Screen: A replacement screen, glue, and instructions will be sent.
Paint: Paint will be sent, or a refund for the cost to buy paint will be given.

If the product is destroyed or lost during shipment, a claim through usps/ups will be made and a refund made soon after.

Lifetime support is included with your order. If you have any issue or need any help in caring for or repairing your tv/monitor head, it will be provided.

For all other products:
Returns are accepted for any reason within 48 hours of your order being delivered. You will be refunded for the cost of the item, but not the shipping, when the order is returned.
If the item was damaged or lost during shipping or suffers from bad craftsmanship, a replacement will be sent.

If you have any issues with your order, please contact me at contact@pokupoku.shop

updated: 8/15/22

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