Orders can be canceled and refunded at no fee when request to cancel is made before your order is shipped.
For TV and Monitor Head products:
TV and monitor heads are not available for returns. If the tv or monitor head is damaged during shipment (such as screen or paint damage), you will be sent supplies to fix it (such as a new screen or spray paint). If the product is destroyed or lost during shipment, a claim through usps/ups will be made and a refund made soon after.
For all other products:
Returns are accepted for any reason within 48 hours of your order being delivered. You will be refunded for the cost of the item, but not the shipping, when the order is returned.
If the item was damaged during shipping or from bad craftsmanship, you will get a full refund on the order and shipping.
If you have any issues with your order, please contact me at firstname.lastname@example.org